Job Purpose:
Product governance from a customer experience perspective. Ensuring positive customer experience through quality health checks pre and post launch in liaison with marketing, IT, and technical teams.
The role is also responsible for the overall checking of existing product as per defined customer service product s and service standards.
Responsibilities
Carry out user acceptance tests on all products & services including prsp’s before they are launched to determine optimal product positioning, creativity, offering to target audience and give feedback on enhancement or defect removal
Continuous monitoring and health checks of all existing products and services and raise anomalies with stakeholders and follow up for closure; track identified issues
Effective monitoring of corrective mechanics and solutions
Document and track identified gaps as lessons for reference in future products & services development
Gather customer feedback, acting as a point of contact for product and service issues arising from touch points
Work collaboratively with key internal stakeholders (IT, net, marketing product managers) etc., to ensure that feedback from the customers is captured and acted on and issues identified resolved to better and enhance customer experience with products and services
Daily monitoring, tracking and reporting of issues; maintain dashboards as required
Skills and Knowledge:
Degree or diploma in Business Administration, marketing or equivalent fields
IT literacy and marketing knowledge an added advantage
Strong Communication Skills
A minimum of 3 years of progressive new product development experience is required.
A clear understanding of the consumer products and consumer behavior is desirable.
Strong detail orientation with the ability to work with partner vendors is a must.
Ability to demonstrate multitasking and working autonomously
Ability to work effectively across multiple business functions
Ability to define problems, collect data, establish facts, and draw valid conclusions
Open and collaborative style; must be comfortable working in an environment where ideas are shared and challenged;
Strong testing, analytical and problem solving skills
Strong Interpersonal Skills & People Centric.
Influencing and persuading.
Able to operate in a performance driven and customer focused organization
Ability to gather and understand market competition
Kindly send your CV to recruitment@sheerlogicltd.com by 24th September 2021 clearly marking the job title.
Apply via :
recruitment@sheerlogicltd.com
Leave a Reply