JOB PURPOSE
The holder of the position is responsible for the achievement of profitability and growth of the collections and investigations business
REPORTS TO
Group Managing Director
DIRECT REPORTS
Production Manager
Portfolio Manager
KEY RELATIONSHIPS
Internal – Executive Team: GMD & CEO, Senior Management Team, Productivity Evaluation Committee, Regulatory & Compliance Committee.
External – Relevant top-level contacts for all clients, professional colleagues, and the wider community.
Duties and Responsibilities
Generate collection and investigation business strategies to be implemented to achieve growth and profitability.
Evaluate department and individual team performance and recommend appropriate intervention strategies.
Lead execution of strategies in a highly effective and efficient manner to achieve high productivity.
Supervise and Manage collection and investigation operations.
Overseeing and directing all administrative functions to achieve high customer satisfaction and a smooth flow of work.
Formulating operating Policies, procedures, and standards to control quality and quantity of work.
Leading teams to achieve high motivation and morale of the employees.
Review internal and external market information/feedback so as to identify new opportunities to increase the number of products and customers, achieve high quality of service, and increase the revenues generated
Review and lead modifications to existing products so as to respond and meet customer needs
SKILLS, COMPETENCIES, QUALIFICATIONS & EXPERIENCE
Educational & Professional Qualification
MBA/MSC in any business related field.
Bachelor’s degree in any business-related course.
Certified by the Chartered Institute of Credit Management.
Basic knowledge in accounting.
Working knowledge of sales and marketing.
Key Competencies
A minimum of 5 years working experience in Credit Management or in a similar role, in senior management position.
Credit Management
Marketing
Selling Skill
People Management & Supervisory skills
Leadership & Presentation skills.
People Management,
Business Development
Strategic Thinking,
Business Acument,
Sales & Marketing,
Leadership Skills,
Emotional Intelligence
Apply via :
www.linkedin.com
