Position Summary
This position reports to the North Corridor Sales Manager and is based in Nairobi, Kenya.
Inside sales is a key function in charge of the commercial relationship with the customers, primarily using emails, web-conference tools & telephone. As such, the duty of the Inside sales is to manage accounts as per agency’s customer segmentation and offer all relevant product and services including but not limited to shipping, Value Added Services, eCommerce, Intermodal, CEVA & Air Cargo.
The Inside Sales is also in charge to identifying customer & market information, reported in appropriate corporate tools.
Main tasks and Responsibility
Participate in establishing the Commercial actions plan and ensure the agency sales’ segmentation is correct and up to date
Plan and conduct commercial visits as per agency sales’ segmentation
Promote CMA CGM Group Services and Non-Maritime products (e-commerce, VAS, intermodal, CEVA…)
Identify the commercial market opportunities
Responsible for channelling back to the organization valuable market intelligence information regarding the trade.
Understand overall business of the customer to be able to come across other business opportunities to up-sell or cross sell other CMA CGM Products and grow share of wallet.
Directly negotiates or communicates negotiations of rates with the line/trade management on behalf of the customer for Import, Export and Foreign to Foreign business
Update commercial data and customer feedback in CRM
Relay pricing requests from customers to Sales Support
Relay service requests from customers to the Customer Care team
Develop overall market share / turnover in accordance with the commercial strategy
Develop new businesses.
Skills and Qualification
Bachelor’s Degree
Minimum 5-year experience in the shipping industry preferably in a commercial role.
Previous experience in use of a CRM is an added advantage
Proficiency in MS office tools especially Outlook, Excel and PowerPoint
Have an Entrepreneurial and Innovative approach
Self-starter who is results driven
Excellent verbal & written communication skills
A good team Player
Good Organizational Skills
Apply via :
jobs.cmacgm-group.com
