Reporting To: Branch Business Manager
Overall Job Purpose
The Branch Operations Manager will be responsible for managing branch operations by ensuring controls and procedures are observed in order to mitigate risk and losses.
Principle Accountabilities
Manage cash by ensuring dual controls and limits are observed so as to avoid fraud losses.
Approve transactions by confirming suitability to minimize losses
Review transactions by confirming the transactions against system generated reports to ensure accuracy
Manage customers accounts by ensuring adherence to product features to minimize customers complaints and loses.
Attend to customers queries by ensuring that they are resolved within set standards to enhance customer satisfaction
Appraise staff by half-yearly reviews to ensure targets are met and training needs identified.
Manage costs by monitoring Branch expenditures to ensure Branch is within the budget
Minimum Qualifications, Knowledge and Experience
A business related degree from a reputable institution, Masters’ degree is an added advantage.
Professional qualifications- AKIB/ CPA/ACCA.
At least 5 years’ experience in the Banking Industry especially at the branch management level.
Strong appreciation of banking operations and product knowledge.
Key Competencies and Skills
Ability to work independently under strict deadlines.
Good interpersonal and communication skills.
Analytical and basic accounting skills
Demonstrated good planning and organisation skills.
Strong leadership and management skills.
Report writing and presentation skills.
Excellent People management skills
Team player and must have integrity.
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