Grade NW04
Corporation/Organization Nyeri Water and Sanitation Company Limited
Directorate N/A
Division Commercial Services & Strategy
Department Commercial Services
Section / Unit N/A
Location / Work Station Nyeri, Head Office
Reporting Relationships
Reports to Chief Manager Commercial Services & Strategy
Direct Reports
1. Officer I Customer Relations
2. Officer I Billing and Debt Collections
Indirect Reports
1. Officer II Customer Relations
2. Officer II Billing and Debt Collection
Job Purpose
Participate in prudent management of commercial function and continuous improvement of customer service delivery.
Key Responsibilities/ Duties / Tasks
Supervisory Responsibilities
To promote and enhance mentorship and coaching strategies with a view to be consistent with the commercial principles and practices of operating a business
In coordination Chief Manager Commercial Services and Strategy Division, ensure that the department has adequate, competent motivated and highly performing staff.
Ensure compliance of legal framework on commercial matters
Ensure timely billing of all services provided to customers.
Ensure that all the data with regards to monthly meter readings and payments capture into the system and verified.
Coordinate provision of quality service to customers.
Appraising, supervising, mentoring and coaching of all staff within the department.
Coordinate development and administration of a Customer satisfaction survey to ensure full implementation of the Customer Service Charter and gather feedback for improvement of the charter and the Company’s products and services.
Coordinate Development of work plans for the department, supervise implementation and evaluate performance to achieve the department strategic objectives and ensure adherence to the performance contracting requirements;
Organize consultative engagements with relevant partners to strengthen capacity, facilitate and ease business with customers and other stakeholders.
Ensure that the Customer Service Centre is functioning optimally at all times so that customer needs are effectively handled.
Organizing implementation of training and stakeholder engagement programs for business expansion and tariff review among others.
Operational Responsibilities / Tasks
Develops and implements the department plans and strategies.
Contributes to development of the company policies and plans.
Reviews resource mobilization proposals in relation to matters commercial.
Formulation and implementation of the department budget in line with the corporate strategy.
Develop and implement the Performance Management System for the department
Prepare and present departmental reports to chief manager Commercial Services & Strategy
Identifies and recommends simplification measures and automation during Business Process reengineering and process improvement
Implements and ensures adherence of the Customer Service Charter to meet customer requirements
Job Dimensions:
Financial Responsibility
Responsible for development of resource mobilization proposals
Responsible for approximately Kshs 750 million in revenue collections annually in line with the company’s mandate
Preparation of department budget
Responsibility for Physical Assets
Furniture and fittings of approximately 250,000
Machines and equipment of approximately 250,000
Intangible assets of approximately 50 million ( majisoft, , ERP, portal and e.t.c)
Decision Making / Job Influence
Supervisory decisions
Operational decisions
Financial decisions.
Working Conditions
Works in a normal office environment (50%)
Works in the field within the service area frequent local travelling (50%)
Working beyond normal hours including weekends
Job Competencies (Knowledge, Experience and Attributes / Skills).
Academic qualifications
Bachelor’s degree in Finance, Economics, or an equivalent qualification from a recognized institution;
Professional Qualifications / Membership to professional bodies Registration and Certification with a professional body (CPA K, CCPK, ACCA,)
Previous relevant work experience required.
At least seven (7) years relevant experience in a reputable organization, four (4) of which should be in a supervisory position;
Functional Skills, Behavioral Competencies/Attributes:
Functional
Communication skills
Negotiation skills
Networking skills
Tact and diplomacy
Strategic Skills
Conflict Management skills
Presentation skills
Problem solving skills
Analytical skills
Behavioral
Emotional Intelligence
Interpersonal skills
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For detailed job adverts including the required qualifications, professional experience, duties and responsibilities, terms and conditions of service, please visit our Website www nyewasco.co.ke.Interested candidates who meet the requirements should submit their applications through Post Office, email, or hand delivery clearly indicating the position and job reference number on both the cover letter and envelop, together with a detailed CV, Copies of Academic Certificates, Copy of National Identity Card, Nantes and Telephone contacts of Three referees, so as to reach the Company by 31st August 2021, 5.00 PM addresses to:The Managing Director
Nyeri Water &Sanitation Co. Ltd
P.O Box 1520-10100, NYERI
Email: info@nyewasco.co.ke
Shortlisted candidates will be required to present originals of the following documents during interviews,
Apply via :
info@nyewasco.co.ke
