Customer Project Manager

In this role, you have the opportunity to
Coordinate, lead and motivate a diverse cross-functional team of internal and external Sales, Clinical and Technical resources in coordination with the hospital provided Project Manager or point(s) of contact.
You are responsible for

MATC solutions expert
May be required to work with the applicable Sales, Clinical, and Technical teams in the pre-sales phase to determine the best solution for a particular customer to assure the feasibility of the technical solution and how it will meet customer expectation
Partnering with the Account Manager and Business Manager to establish and communicate the delivery timeline for each order and work with end customers, as appropriate
Confirming configuration and delivery address in customer’s purchase order/quote is in alignment with MP1; as well as, ensuring order integrity is maintained
Ensure site readiness and adherence to project timeline. Identify and communicate project issues/risks
Hosting meetings with the sales and service team to ensure project and order details are aligned and project updates are communicated
Ensure all resources and order details are properly identified and aligned for flawless execution
Scheduling all material with Philips Order Management / factories and third-party vendors, revises as needed
Monitoring all deliveries (factory and third party) to ensure they are on schedule
Ensure all material is delivered including back-orders
Maintaining all delivery schedules, commentary, meeting documentation, and issues in Salesforce PSA Tool and PM Dashboard
Working with Customer Service to schedule installation resources and third-party brokers to schedule removal of trade-in equipment
Ensure all shipments from distribution center to site are done in a timely manner, and Field Service Engineer’s (FSEs) are notified and material is received and installed
Managing order backlog to meet revenue targets and minimize inventory
Determining sign-off needs and obtain required project sign-off documentation to support invoicing and revenue recognition
Other duties as assigned

You are a part of
Reporting to the Director, Supply Chain Africa, you will be a member of the commercial team with a variety of both internal and external stakeholders.
To succeed in this role, you should have the following skills and experience

Bachelor’s degree, required
At least 3 years demonstrated Project Management experience
PMP Certification – bonus, but not required
Effectively manage multiple projects concurrently with varying complexities
Working knowledge of networking, interfacing, and systems within a Healthcare Environment is preferred (i.e. Healthcare IT, EMR, Patient Monitoring).
Influence engagement of project resources/stakeholders.
Ability to work cohesively and effectively across teams, departments, and businesses at all levels of an organization
Able to make decisions using sound judgment, operate independently, and take initiative, pro-actively where possible
Proven track record in building and maintaining customer relationships. Ability to diffuse tense situations
Attention to detail, ability to multi-task and work in a fast-paced environment
Self-motivated and self-directed. Normally receives little instruction on day-to-day work and general instructions on new assignments. Able to work under deadlines and time constraints.
Willing to flex hours depending on the time zones supporting
Advanced Proficiency in Microsoft office suite including Word, Excel, Outlook, PowerPoint, and Teams.
Strong collaboration and listening skills; paired with clear and concise communication skills
Strong interpersonal skills with the ability to interact professionally with customers, Philips management, peers, and non-team members
Presentation skills and ability to speak in front of a medium-sized audience as well as facilitate a customer meeting
Effective analytical, troubleshooting, problem-solving, critical thinking, organization, project management, and priority setting skills

Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 2.5 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there,you can also learn about our recruitment process, or find answers to some of the frequently asked questions.
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Apply via :

philips.wd3.myworkdayjobs.com