We are seeking for a competent Staffing & Customer Service Coordinator to undertake a variety of tasks such as recruitment, data entry and customer service duties. This is for an international company based in the USA albeit that you will work remotely from our Nairobi based office. A good command of American English and work culture is a plus. The actual internal company job title is Care Team Associate CTA.
Please note this is an entry level opportunity with the possibility of conversion to permanent status after 3 months.
Hours of Work: Monday-Friday, 7pm-3am (Please note that you will be working night shifts at the office – the hours are subject to change as per USA daylight saving time)
Duties and Responsibilities
Collecting and verifying time sheets
Answering incoming calls and emails in an efficient manner
Redirect customers to appropriate teams and/or departments as needed
Entering employee information and payroll data into the system
Daily and monthly account reconciliations
Check payroll stubs and billing prior to payment
Processes customer and account source documents by reviewing data for deficiencies.
Answering employee’s questions and concerns regarding payroll
Issuing statements detailing earnings and terminations
Investigating and resolving payroll discrepancies
Develop professional relationships with customers through excellent customer service
Support the recruitment team in the submission and recruitment process
Required Skills and Competencies
Have a Bachelor’s degree
Good analytical skills.
Strong organization and time management skills.
Ability to handle sensitive issues of a confidential nature with tact and professionalism.
Ability to collaborate with others to achieve agreed results and outcomes.
Ability to work both independently and as an effective team member.
Attention to detail
Good math and communication skills
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