About the Role
The Technical Operations Associate will serve as the point person for all technology-related requests from the product and commercial teams. This person will serve as the liaison in gathering requirements, collecting feedback, and interfacing with external stakeholders.
Roles & Responsibilities:
Work alongside sales and commercial teams to support new and existing customers.
Collaborate with the design and product teams to provide the technical voice of the customer from customer interactions to improve LABS products and services.
Gather requirements for technical integrations and serve as the key liaison to client-level technical teams.
Communicate to external stakeholders the LABS technology platform and answer questions regarding the LABS digital platform and data reporting solutions.
Must have skills:
Proven experience in playing a technical business analyst or similar role in healthcare.
Ability to interact and work with cross-functional teams and diverse stakeholders (technology and business teams).
Strong experience in requirement gathering and has a solution-driven mindset.
Nice to have:
Experience with EMR systems, including gathering requirements and performing integrations.
Experience in non-communicable diseases.
Experience working in the public /government sector.
Behavioral strengths:
Excellent written & oral communication skills.
Ability to break down complex concepts and recommend suitable solutions.
Problem solving-mindset.
Keen to work in a scalable environment.
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