(REF: HR/C/07/21)
Our client, a leading urban Sacco based in Nairobi is seeking for qualified, experienced and highly motivated individuals to fill this position.
Core Responsibilities
Support the development and implementation of HR initiatives and systems
Provide counselling on policies and procedures
Be actively involved in recruitment by preparing job descriptions, posting ads and managing the hiring process
Create and implement effective onboarding plans
Develop training and development programs
Assist in performance management processes
Support the management of disciplinary and grievance issues
Maintain employee records (attendance, EEO data etc.) according to policy and legal requirements
Review employment and working conditions to ensure legal compliance
Answering employee questions and addressing employee concerns
Reviewing procedures for employee safety, welfare, wellness and health
Representing employer in community and recruiting events
Overseeing social events
Drawing up plans for future personnel hiring procedures and goals
Updating job requirements when needed
Contacting applicants’ references
Performing criminal background checks required by company
Provide splendid customer services to customers in a friendly and courteous manner at all times
Have sufficient knowledge about the Society products and services and respond to all inquiries accordingly
Improve customers’ SACCO experience by ensuring that the customers are attended to promptly and all their challenges are resolved without delay
Ensure that all the SACCO’s policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties
Provide information to customers/members on their account status and account balances
Open new SACCO accounts according to laid down rules and guidelines
Provide assistance to all other members of staff in other departments of the SACCO by liaising with them through healthy interactions
Ensure that customers’ confidential information is properly protected and only used for official purposes
Channel complex customer complaints and challenges to the right head of department for effective resolution
Skills
Outstanding organizational and time-management abilities
Excellent communication skills characterized by excellent writing and speaking skills
Effective listening skills demonstrated by the ability to listen to other people talk without interruptions, understand them and then propose solutions or make contributions based on the points made
Problem-solving and decision-making aptitude
Strong ethics and reliability
Must be patient and willing to help others in solving problems while maintaining a positive attitude at all times
Must have a keen eye for detail and follow instructions to the letter.
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Interested and qualified applicants are requested to download and fill out the online application form below and submit to co-opconsultancy@co-opbank.co.ke by 21st July 2021.Download Application FormAny applications received after the closing date shall not be accepted.
Apply via :
co-opconsultancy@co-opbank.co.ke