The group currently employs 110,000 people worldwide, including nearly 2,400 in Marseille, in its headquarters in Marseilles.
Main tasks and Responsibilities
Overseeing and leading booking team in the cluster to ensure all bookings are confirmed on time as per group requirements.
Providing tasks support, guidance, training and coaching to booking team employees to improve efficiency and productivity.
Taking the lead in organizing workload balance and job sharing in case of absences for the booking team.
Regular reporting on Booking performance metrics to and highlighting support and training needs for the team.
Organizing, attending, and taking the lead on weekly/monthly meetings with relevant internal stakeholders such as Logistics, Cargo Operations, Cargo Readiness, Commercial to ensure prompt resolution on booking issues and recording minutes of booking issues discussed.
Centralized Booking process owner, in charge of continuous process improvements and adoption of new process/tools roll outs to enhance efficiency and productivity.
Managing email response on booking email queues to ensure timely response to internal and external customers as per company SOPs.
Strict adherence and compliance with CMA CGM Group processes & policies and local authority requirements and deadlines.
Receive export Booking and cross booking requests for the cluster via web platforms or manual bookings via email.
Clear booking errors such as Partner address, routing and schedules, equipment requirements and quotation.
Compliance with booking Rules and Restrictions checks as per CMA CGM Group policies
Data entry and booking integration in the CMA CGM booking system
Follow special booking procedures as per Group process and policies eg. Hazardous and Out of gauge cargo
Perform EAC/ equipment or container availability checks in the system
Assign correct routing and vessel schedules
Perform space allocation availability and Quotation validity checks for all export bookings
Complete data entry in CMA CGM booking system and send booking confirmations to customers within stipulated timelines as per Group process.
Liaise with Logistics desk to ensure customers have empty container pick up release orders within stipulated timelines as per company SOP.
Manage booking amendments and cancellations before empty container release
Check and complete cargo Journey legs at booking stage
Customer education on CMA CGM Ecommerce products.
Timely management and resolution of all issues raised internally or externally to the booking desk in the cluster.
Timely response to customer phone calls and emails.
Participate in improvement of Booking processes for the cluster.
Miscellaneous related duties and tasks as may be assigned
Skills and Qualification:
Bachelor’s Degree or qualified professional
Import and Export Shipping Documentation, Customer Service experience or related forwarding and / or logistics experience in a similar capacity
MS Office Applications.
Customer Service oriented
Excellent communication, interpersonal, skills
Organised and process oriented
Ability to multi-task and deal with and manage multiple stakeholders.
Work well under pressure in a fast-paced and professional environment
Strong Analytical Skills
Ability to learn and gain understanding of routings and vessel schedules to provide comprehensive solutions when resolving booking issues.
Willingness to share knowledge and maintain a learning attitude
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