JOB INTRODUCTION:
Reporting to the Customer Service Manager / Operations Manager, the MSS Supervisor will ensure the physical presence of the Security Officers at their respective posts and implement the labour efficiency controls. The job holder will also promote conducive work relationships, proper customer service levels and champion Health and Safety at the work place.
ROLE RESPONSIBILITY:
Ensure the physical presence of Security Officers at respective posts
Confirm that all posts under his/her jurisdiction are adequately manned as per the contract requirement in terms of correct number and rank
Confirm that the Security Officers are physically fit and in a sober state of mind when reporting on duty
Ensure Security Officer signs on time posting sheets to confirm presence
Confirm that Security Officers report on time and do not leave their posts uncovered
Ensure proper turn out of Security Officers
Inspect that all equipment is present and serviceable as per the site requirements (as listed in the site instructions).
Inspect the appearance of the Security Officers to confirm that they are smartly dressed in full G4S uniform
Implement labour efficiency controls
Accurately capture time and attendance in the posting sheets
Implement the Security Officers’ duty roster and ensure that Security Officers take their weekly off duties and annual leave as scheduled
Ensure that posts and assignments are optimally covered with the right numbers of security officers and ranks
Promote conducive work relationship
Hold brief/debrief sessions with Security Officers regularly and facilitate conflict resolution among the Security Officer force
Discuss any problems / issues with the security officers and provide feedback regarding previous issues raised.
Escalate any unresolved problems/ issues to the Customer Services Manager (CSM) in a timely manner.
Ensure high level of staff motivation and performance that meets G4S standards
Champion health and safety in work environment
Perform a site walkthrough to identify hazards and appropriate controls. Hazards that cannot be immediately resolved should be noted and escalated to the Customer Services Manager (CSM).
Review the site risk assessment / perform an audit once a month. Any changes to existing risks, or any new risks, should be noted and escalated to the Customer Services Manager (CSM).
Ensure that all assignments in the area have post instructions and emergency procedures
Ensure strict compliance with the G4S golden rules, minimum standards and all related policies
Implement health and safety initiatives at the lowest level
Report incidents to the CSM in a timely manner
Ensure that there is a fatigue management plan is in place where necessary e.g rotatio
THE IDEAL CANDIDATE:
Knowledge and Qualifications
Kenya Certificate of Secondary Education or its equivalent
Be literate to the extent of reading and understanding printed regulations, detailed assignment instructions, training instructions and be able to compose reports that convey complete information
Riding Skills – At least 5 years active riding experience with a clean license.
At least 5 years’ experience in security operations
Technical Skills
Basic Microsoft Word
Basic Microsoft Excel
Behavioural Skills – Support
Understanding the organizational environment
Understanding the organization’s goals and objectives
Dealing with changing circumstances
Supporting and working with others
Delivering objectives
Dealing with complexity
Acting professionally
Deliver great customer service
Sharing and co-operating
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