DUTIES & RESPONSIBILITIES
Respond to customer’s requests promptly in a professional, polite and friendly manner.
Obtain and evaluate all relevant information to handle inquiries and complaints in a prioritized manner
Build and maintain business relationship with customers, ensuring actions are processed promptly and accurately
Advise customers of delivery dates and product information, Liaise with Warehouse on dispatch issues and requests ,
Dealing directly with customers either by telephone, electronically or face to face,
Direct requests and unresolved issues to the designated resource through the Customer Service Management Tool
Keep records of customer interactions and transactions, inquiries, comments and complaints
Record details of actions taken
Manage administration
Communicate and coordinate with internal departments
Follow up on customer interactions
Desired Skills
Strong communication and negotiation skills
Detail oriented and works with a high degree of accuracy
Ability to multitask
Handles confidential financial and personal information appropriately
Ability to tactfully handle stressful and difficult situations
Possess strong problem solving skills
Accurately captures customer information
Good inter-personal skills
Good Communication/Listening skills
Willing to be flexible
Good under pressure
Job Requirements
ROLE DESCRIPTION
The role will require interaction with customers internal and external to drive excellent customer service by responding to customers’ needs. The role will work directly with Sales, Purchasing and Warehouse representatives as well as dealing directly with third party carriers and customers. The ideal person will possess strong communication and problem solving skills, aim to deliver customer satisfaction. Ideally with experience of relationship building, have a good eye for detail, and understand the basics of excellent customer service. The role requires excellent Excel skills as well as having a good knowledge of Microsoft Word and Outlook. Experience in a Warehouse / Dispatch environment will be beneficial but not essential. An understanding of how a basic supply chain operates would also be an advantage. The candidate should be comfortable operating within a very reactive and busy office environment which is very much measured on problem resolution and ultimately delivery success rate.
Apply via :
comstor.jobs.net
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