Description
We are pleased to announce the following vacancy in the Digital IT Department within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:
Reporting to the Manager; Financial Solutions Support, the role holder will be responsible for the data and application availability of assigned systems and applications.
Key Responsibilities:
Participate in design, testing and implementation of new products, services, functionalities or upgrades
Use software skills to automate repetitive tasks within M-PESA system and the ecosystem
Analyze code and communicate detailed reviews to development teams to ensure a marked improvement in applications and the timely completion of projects
Optimize existing software design architectures and ensure new architecture provide always on solutions
Collaborate with team members to improve processes, tools, systems and procedures
Participate and provide input to the M-PESA roadmap to ensure timely delivery of relevant products to Safaricom Customers;
Implement DevOps technologies and processes e.g containerization
Engage stakeholders to ensure new functionality, processes and systems are fully understood
Transfer system knowledge to internal customers on new features and support processes
Diagnose and troubleshoot technical issues on the assigned systems and apply a work around or a permanent solution to resolve within SLA
Provide prompt and accurate feedback to stakeholders on assigned tasks
Qualification
A Bachelors degree in Information Technology, Computer Science, Engineering or relevant field as a minimum
Minimum 2 years of work experience as an engineer in a telecommunications or financial services environment (vendor or operator)
Ability to diagnose and troubleshoot complex technical issues
Expertise in system monitoring and alerting strategies and can draw on their experience to drive improvements in system monitoring with automation, third party tools and frameworks
Working knowledge of databases and SQL
Excellent problem-solving and communication skills
Software development skills preferably in Java, Python.
Knowledge in ITIL Service Operations processes and Agile methodology. Certification in Scrum fundamentals or higher is an added advantage.
Working knowledge in dev ops and dev ops tools like Github
Knowledge in Tibco is an added advantage
Knowledge in mobile money systems, integrations or Financial systems
Must be able to work without supervision & meet tight deadlines
Good presentation skills
Proactive & self-motivated
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