POSITION OVERVIEW
The UC Sales and Product Manager shall be responsible for designing, engineering and implementing IT, voice and collaboration solutions for all Smoothtel Customers. The candidate will be in charge of the technical implementation, problem resolution and support on all components related to UC Infrastructure, data center, routing, switching, wireless, voice, video, storage, collaboration and security.
JOB RESPONSIBILITIES
Solution Development and Architecture
Develop detailed network designs and Bill of Materials in the following areas: On-premises data (LAN, WAN, Data Center, Data Recovery), Cloud, Network Security (Firewalls, IDS/IPS), Cabling Infrastructure (Copper and Fiber), Wireless Networks (WAN, Radios, MPLS, Air Band Radio), Call Centers (Cloud-based, SIP, VoIP, ISDN)
Perform on-premises implementations (Cisco IOS, ASA, Nexus, Meraki, and configuration associated with Layer 2 switching (VLANs, STP, vPC, LACP), Layer 3 routing (OSPF, EIGRP, BGP), Network Security (ACLs, NATs, IPsec VPNs, SSL remote access VPNs), and QoS
Set up, configure, and test Cisco Call Manager, Unity, Call Manager Express, Unity Express, Cisco LAN switches (core, distribution and access), Cisco firewalls, routers and voice gateways, etc
Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems
Configuration and maintenance of data center, enterprise software, sales & cloud services/solutions, Teleconferencing, SIP-based communications, Unified Communications, Integration, Network Design, VOIP, etc.
Load deals with manufacturers and claim rebates
Will directly work with the manufacturers/ Distributors to make sure that all the partnership certifications are met and maintained
Project Development & Management
Participate in designing UC solutions as per the client needs and budget
Staff deployment: develop and maintain excellent technicians in UC department
Plan, organize, and direct activities concerned with the implementation of projects
Schedule the project in logical steps and budget time required to meet deadlines
Provide direction and clear installation standards for other technical staff
Confer with supervisory personnel, owners, contractors, and design professionals to discuss and resolve matters such as work procedures, complaints, and installation problems.
Technical Pre- sales
Work closely with the sales team on proposals.
Attend meetings with business development managers as a technical expert.
Put together business cases for the sales teams to support their proposals
Work closely and collaboratively with customers to devise effective solutions.
Provide ongoing support for customer’s post implementation.
Produce detailed costings for customers and ensuring the contract is profitable.
Team Management
Ensuring the team members attain the highest number of certifications in various UC product lines
Daily planning on operations of the team
Problem solving by offering technical support and advise to team members
Performance evaluation of team members
QUALIFICATIONS
Bachelor’s Degree in Business Information Technology / Telecommunication and Information Technology / Computer Engineering / Computer science or a Higher National Diploma in Information Technology
Must have Professional-level certification in CISCO and any other world-renowned vendor (Huawei, Sophos, Microsoft, Fortinet, check point, CISCO Meraki etc.) with network infrastructure management knowledge.
Minimum 5 years ‘experience in Information technology industry experience
Experience in Cisco and and/or Call Center systems engineering experience
Project Management and Audit Reviews
Servers and Networking Systems Design and Integration
All interested candidates are expected to send their CVs to recruitment@smoothtel.com on or before 13th February, 2021.
Apply via :
recruitment@smoothtel.com
