What will you do?
Research and understand customer needs and satisfaction drivers across all Africa Markets
Recommend improvement opportunities and implement agreed upon direction
Ensure that customer channels (digital and traditional) are effectively equipped to deliver superior experience to Airtel Money customers
Ensure that Airtel Money products are effectively availed on digital channels with well-designed self-service options
Ensure congruence and ominchannel experience across off Airtel Money platforms
Ensure that agreed upon product design if effectively implemented across all markets
Work with internal and external partners to uphold complete alignment of customer experience direction.
Carry out periodic analysis and reporting of product and service performance across markets with a view to continuously enrich customer journey and customer experience
Ensure CX standards are implemented and upheld across markets
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