Job Overview
The IT Support team maintains the computer networks and various ICT systems of the organization, providing technical support and ensuring the whole company runs smoothly.
IT Support monitors and maintains the company ICT systems. installs and configures hardware and software, and solves technical problems.
Responsibilities and Duties
Installation, troubleshooting and maintaining CCTV network for the hospital
Installing and configuring computer hardware. software. systems, networks, printers and scanners
Responding to various user queries through chat, email, and phone or ticketing system
Diagnosing and solving hardware or software faults and Repairing and replacing ICT equipment as necessary
Making follow ups with users to ensure full resolution of issues
Requesting and documenting user feedback and/or monitoring calls and other methods of correspondence to improve ICT support services and training methods
Assist in writing, editing, and revising training manuals for new and updated software and hardware
Qualification
Relevant Diploma in Computer Science
Over 2 years working experience in ICT technical support in a busy environment preferably in the healthcare/ hospitality industry
Certification in ICT equipment repair and maintenance, network or software applications support/maintenance would be an added advantage
Send your CV to recruitment@nairobiwesthospital.com
Apply via :
recruitment@nairobiwesthospital.com
