Your Role
You will build and lead a small but highly capable team of delivery managers who work across multiple product squads. You will guide their work, act as an Agile champion, and work alongside product managers, engineers, and UX designers to ship high quality product and solutions.
The Senior Agile Delivery Manager role at KOKO combines the skills of an experienced agile coach and delivery manager with that of a people manager. You will be responsible for the morale and work of your team, coaching and leading them, nurturing a culture of continuous improvement while also ‘jumping in’ on delivery work.
This is a high-leverage role for us. You will be our first (mostly Agile) Delivery Leader and one our most experienced agile practitioners. You will report directly to our Chief Product Officer and be a member of the Product leadership team. We’re building an amazing Delivery team here at KOKO and you can help us right from the start.
This role requires at least some time in the local market and close to our operations in Nairobi in India. We will consider candidates based there, willing to relocate there, or able to travel there 10-20% of their time.
What You Will Do
You will lead, grow, and mentor a small but eager team of talented delivery managers
You will be a strong advocate for Agile and Lean practices and mindset; you coach and lead teams, continuously reflecting and challenging them; you innovate and tailor our ways of working
You build strong cross-functional relationships at all levels, manage stakeholders’ expectations, and build consensus around time, resource, quality, and risk trade-offs
You will optimise delivery flows of teams, help them address challenges around complexity, risks, issues and dependencies and identify innovative ways to to remove blockers
Together with product and engineering managers you will lead a continuous planning process, translating strategic roadmaps into specific requirements and plans, identifying dependencies across workstreams, and coordinating delivery
You will also work directly on the delivery of key solutions and projects, focusing especially on higher-level strategic delivery work and the most complex delivery and service challenges
You will ensure that our solutions and systems provide high levels of availability, performance, and security – providing guidance and leadership at both build and run time
You will improve our insights into the levers that affect service outcomes for deployed solutions and drive continuous improvement through better monitoring, logging, tracing, and reporting
What You Will Bring to KOKO
We are looking for a hands-on leader with a strong blend of business and technical savvy as well as strategic thinking and tactical execution, who is passionate about shaping markets in Kenya and beyond.
8+ years experience working with agile (esp. Scrum and Kanban) and traditional delivery approaches – ideally some in a start-up/scale-up environment and in building and shipping product
At least 3 years building and leading highly effective teams
You have proven your ability to deliver business results by planning, prioritising and delivering with clearly defined roadmaps or strategic plans
You have demonstrable experience of creating lasting positive change towards agile and Lean ways of working to an organisation, through coaching and doing – ideally some as an Agile coach
You choose ‘the best’ delivery approach for each project and team and customise it to their needsYou are a strong leader, very confident and competent at leading individuals and teams.
You have excellent communication skills in any mediumYou have a growth mindset; a willingness to own problems.
You are comfortable with ambiguity, have a passion for building product, a desire to make things better, and a sense of optimism
What we offer
We believe that our people are critical for our ambitious growth plans in Kenya and beyond. We want to build an organisation where people thrive, feel included, grow professionally, and enjoy having high impact through their work.
Competitive salary plus a quarterly cash bonus
Annual compensation reviews – we reward great work
Discounted health insurance with no-cost financing for you and your dependents (in Kenya)
21 days of annual leave plus public holidays plus examination leave
Ongoing investment in you and your skills, incl. full access to over 5,000 online courses
The right equipment for the job – a choice of MacBook, Windows, or Linux laptop
KOKO is committed to gender and racial diversity in the workplace. We encourage candidates of all backgrounds to apply!
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