Profile
Essential
University degree and 3+ years of demanding professional experience in a client-facing role, and demonstrable interest in the use of technology for development
Experience either directly from the development sector working with or for NGOs or with private sector companies with NGO clientele
Excellent project and programme management skills with emphasis on customer service
Independent thinker and problem solver with proven experience in a fast-paced environment
Great in multi-tasking and managing numerous complex small and large projects at one time
Proven ability to work independently, flexibility and willingness to adapt to new tasks as needed
Excellent attention to detail and thoroughness
Quantitative and analytical skills – including experience with large data-sets and data analysis
Technically proficient with software programs or mobile technologies, and the desire to learn and embrace more
Fluency in English and Swahili
Desirable
Previous experience working with a Mobile Network Operator
Responsibilities
Key Responsibilities
Work with partners to design and launch effective mobile engagement projects.
Delight our partners with high quality, timely execution of programme activities.
Monitor the implementation of the needs of these partners according to the project objectives.
Solicit and document client feedback, including needs and expectations to inform the ongoing development of Viamo’s offerings.
Support the design of innovative mobile engagement projects for partners.
Advise clients to design successful applications and use cases for mobile engagement projects.
Help to establish work plans and deliverables for each project
Facilitate training of partners staff and conduct field testing of solutions as needed
Supervise qualitative and quantitative research and other field activities
Conduct data analysis and report on the results of project and programmes
Document and share lessons learned and best practices from Kenya with Viamo’s international team of program staff
Key Performance Indicators
Happy clients measured through NPS
Project implemented on time and on budget
Impact: number of unique listeners and engagements
Apply via :
viamo-inc.breezy.hr
