PURPOSE OF THE ROLE
The Project Liaison officer will actively participate in the day to day implementation of Digital Operations Projects activities and tasks to ensure that projects are delivered on time, on budget and to the required quality standard (within agreed specifications). He/she ensures that Digital Operations projects are effectively resourced and will manage relationships with a wide range of groups (including all project stakeholders).
Reporting to the Group Head of Digital Operations, the role holder will be responsible for the following:
KEY RESPONSIBILITIES
Maintain the project portfolio in all the affiliates
Track the digital operations project calendar and coordinate the updates and reporting
Follow-up on all signoffs for the projects go live and manage the post go live support teams
Maintain a list of all digital operations projects underway
Managing and monitoring the implementation of Digital Operations Projects
Participate in detailed project planning and monitoring
Closely monitor project schedule and deliverables to ensure deadlines are met
Communicate proactively with all involved personnel to provide encouragement, identify problems, create solutions, and implement efficiency improvements.
Resolve cross-functional issues at project team level
Manage project scope and change control and escalate issues where necessary
Provide regular progress and status reports to the Head of Digital Operations
Identify and analyse project risks and escalate them to the Head of Digital Operations
Identify and report any potential delays to the Head of Digital Operations
Undertake and promote documentation of good practices as lessons learnt
Identify user training needs, devise and manage user training programmes
Anticipate details of future projects by communicating directly with stakeholders and staying informed of relevant trends and industry news
Working closely with program managers to ensure their projects meet Digital Operations specific business needs
Qualifications
Excellent Project planning, monitoring, evaluation and control
Excellent interpersonal skills, team leadership and delegation skills
Proven leadership and effective decision-making capabilities
Negotiation skills/experience
Ability to work effectively as a team member and independently.
Excellent risk management skills
Time, cost and quality management.
Culture sensitivity
Business awareness
Strong analytical skills and problem solving skills
High personal standards and goal oriented
Excellent and effective communications skills, both orally and in writinga
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