JOB PURPOSE
Reporting to the EAR Head of Solutions Management & Architecture, the Liquid Telecom Solutions Manager is responsible for managing the solution lifecycle within the customer base
Duties and responsibilites include (not limited to):
Solutions Revenue
Own and drive new revenue growth for cloud solutions by achieving set cloud solutions targets
Deliver customer business transformation and success through accelerated adoption and usage resulting in customer references that can be leveraged in future sales engagements
Own opportunities from start to close by orchestrating a team consisting of technical and partner roles across an extensive portfolio of products
Identify customer business challenges and bring them to agreement on the business value of our cloud solutions -including detailed relevant BDM, Industry use cases, financial analysis – TCO and ROI
Solutions Development
Idea Screening & Actualization. Prepare solutions concept document that captures relevant market research report as well as both IT and Network analysis
Development & Implementation: Working with the business, develop business processes capturing all aspects/processes that will be involved in the expected life cycle of the solutions
Prepare solutions description documents and business cases
Build and transform new markets and lead transformational shifts for customers. Develop, communicate and provide high business impact solutions that enable digital transformation
Solutions Launch: Compile solutions training manual and procedures
Conduct process awareness and solutions training; prepare Go To Market (GTM) Plans
Identify new strategic and ecosystem partners to enable provision of additional services/solutions
Solutions Management
Perform monthly Solutions Revenue Performance and Market Analysis
Continuously nurture and expand sales, business, technology, and competitive readiness through participating in vendor sales communities and in the broader industry through events, community gatherings etc
Foster and expand Liquid Telecom’s relationships with Customer Business Decision Makers and lead team through evaluation, contracting, deployment, and usage of cloud solutions
Constantly review the business processes to ensure efficient and cost-effective delivery of services to customers
Supporting the allocated global / regional account manager with their global acquisition strategy and leverage global deals to win locally, including sign off of a local account plan aligned to the global account plan, where relevant
Ensuring that all contracted revenue streams from won opportunities are being accounted for in all allocated accounts.
Maintaining the allocated pipeline product and country mix and the company CRM tool
Engaging with Liquid’s internal departments to confirm that the proposed solution can be delivered and supported
Assessing the customer satisfaction of the solution, capturing lessons learned and sharing these with the appropriate teams to drive improvements
Minimum Requirements
Qualifications
A minimum of University degree and Microsoft competence certification in both Azure and Office 365
Job Related Experience Required
At least 3 years’ experience in Microsoft cloud solutions (Microsoft Office 365, Dynamic 365 and Microsoft Azure) as cloud technical specialist, cloud sales specialist or cloud solutions manager
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