Report To
Team Leader Market Deepening
Job Purpose
The job holders will be expected to provide technical and logistical support to the Market Deepening Unit in Business and Market Development, Stakeholder & Investor relations, Product Development and Innovation
Minimum Requirements
Bachelor’s degree in Commerce or Business management (Finance or Marketing), Public Relations and/Communications or any other relevant field
At least 1-year experience in Business Development, Stakeholder/Investor relations or Customer Relations experience within a financial services institution setting.
Digital Media and advertising qualifications would be an added advantage
Responsibilities
Researching on new products within the capital market industry, analyze new business opportunities, market competitors and provide general support for the Market Deepening function as needed
Defining and implementing standards/procedures for ensuring optimal customer experience in the capital markets industry.
Conducting surveys to gather information on customer opinion pertaining to capital markets products and services.
Utilizing social media platforms in reaching out to customers to help resolve issues and provide quick response to inquiries.
Implementing programs of structured face to face engagement with issuers, market intermediaries and market infrastructure providers, aimed at enhancing actual uptake of product and services.
Providing investor and stakeholder relations support.
Any other duties as may be assigned from time to time
Apply via :
www.cma.or.ke
